HR

"There is no way of receiving advice via managers or the outsourced HR," she told the BBC.

For a little more than a year, the Society for Human Research Management, the largest trade and research organization for HR professionals, has been surveying U.S. workers about conflict at their workplaces to develop a “civility index,” measuring the amount of interpersonal conflict that employees report at work.

If it doesn’t feel safe to address it in the moment, you can always talk to the individual in private — or with HR present — to unpack the nuances of the situation and make reparative decisions to prevent a repeat.

The biggest concern among retail HR directors is that this risks making it much harder to offer people part-time jobs, according to a BRC survey.

It surveyed HR directors at 30 businesses, together employing 585,000 retail workers.