mediation

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Mediation is the act or process of mediating—helping to settle a dispute or create agreement when there is conflict between two or more people or groups by acting as an intermediary or go-between for those parties.A person who acts as an intermediary or go-between in this way can be called a mediator. Mediation always involves a mediator acting as an impartial third party to guide the communication between the conflicting parties.Sometimes, mediation happens in an informal way. You might help two friends participate in an informal mediation to help settle an argument. But the word is perhaps most commonly used in more specific ways in formal situations, such as mediation between a company and its striking employees or mediation between spouses who are getting divorced.When mediation occurs in an official or legal context, such as when it has been ordered by a judge, it is often called arbitration. Arbitration usually involves a decision that the parties are bound by. Mediation is typically less formal and usually involves suggestions for settling differences, as opposed to binding decisions.Example: I know you two have your differences, so I recommend engaging in some formal mediation to see if you can come to an understanding.