punctuality

The manager is not without his obsessions, the most notable being punctuality.

Flights from Birmingham Airport had the second poorest punctuality record last year, with an average delay of more than 21 minutes.

Train punctuality in Germany is appalling - worse than in the UK, which will astound weary British commuters.

He said his focus was on "high standards of uniform and appearance, punctuality, attendance, behaviour, attitude" and said prevailing approaches to behaviour were misguided.

It leases the rest to train operating companies who manage them but are not responsible for the punctuality of other operators using the stations.